Refund Policy
REFUND POLICY
If you are not satisfied with any of our products at the time you received it, you may return it to us for a refund.
You have 14 days from reception of the item to make use of your right to cancel and be able to return the article that you have purchased from PETIT INDI BABY SL .Any returns must previously have been accepted by PETIT INDI BABY SL.
For this reason, PETIT INDI BABY SL will proceed to refund the price paid for the products, in the terms and on the conditions detailed below.
We will gladly accept returns of new and unused items that are returned clean, unworn and have all their tags on and are in their original packing so that we can sell them again. Unfortunately, all sale items are final and will not be refunded or exchanged.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We cannot exchange returned products for another size or item, for that reason, you should place a new order if you wish to buy another product or change the size. You are responsible for the return shipping costs.
If PETIT INDI BABY SL has made a mistake regarding your order, we will assume the shipping costs. If that case, please contact us as soon as possible at hello@petit-indi.com. Only being the case of defective products, the Company will refund the price paid for the mentioned products, being responsible for the direct costs of the return of the product.
In the event of this being a return due to an error (different product sent, wrong size sent…), a faulty product or the fault of PETIT INDI BABY SL, this return will not entail any additional cost for you.
After receiving the product, PETIT INDI BABY SL will examine this and will let you know if the return is applicable or not in view of the state in which the product is in. The refund will be made within 30 days from the date on which you requested the return, in accordance with Section 76 of Legislative Royal Decree 1/2007, and by the same means as used for making the payment.
The rights recognized by current legislation are in any event safeguarded.
You should exercise your right to cancellation through the sending of a document of cancellation facilitated by ourselves or by the return of the products.
When exercising your right of withdrawal, we remind you that as established in 108.1 of Royal Legislative Decree 1/2007, the customer will only bear the direct costs of returning the goods.
Finally, we inform you that under the provisions of art. 103 of Royal Legislative Decree 1/2007, we reserve the right to check the products carefully before agreeing to any exchange or return. We will only refund products which are in the original condition as shipped.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Keep in consideration that we are unable to guarantee that we will receive your returned item(s). That is why we recommend using a trackable shipping service or purchasing shipping insurance.
We will not accept the return of any products that has been used, washed, not labeled, has undergone some damage or is not in its original packaging. For that reason we request you to be careful with the product until you return it.
Return Sales items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
RETURN PROCESS
1) Send us an email to hello@petit-indi.com informing us about the refund (with the order number)
2) Pack your item(s) well in a fitting package/box/bag. Let’s keep waste to a minimum. Preferably, reuse our package as much as you can and do not forget to cover the barcode on the waybill.
3) Please ship returns to this address and include ‘Returns PETIT INDI BABY SL’.
Transportes del Maresme (returns Petit Indi Baby SL)
Pol. Ind. Camí del Mig, c/ Industria nº 1
08349 – Cabrera de Mar (Barcelona)
4) Contact or visit a courier provider of your choice to send the package.
We suggest using a trackable shipping service or purchasing shipping insurance, since we cannot guarantee that we will receive your returned item(s).
